DELIVERY & RETURNS

4-5 Weeks Lead Time

All furniture is made-to-order and will take 4-5 weeks from order date to delivery.

Need your furniture urgently? If you are after a product urgently or by a specific date, please email info@furbysh.co.nz with your requirements.

Free Delivery Nation-wide*

*Free delivery NZ wide including rural addresses for orders over $800! For orders under $800 there is a freight charge of $80. For deliveries outside of mainland New Zealand please email us on info@furbysh.co.nz

Delivery Info

When your order is ready for dispatch, you will be sent an email to advise an estimated delivery time frame.

Furbysh uses United Movers for delivery nationwide. All furniture is blanket wrapped for protection during transport. These will be removed upon delivery, leaving minimal packaging to be disposed of.

United Movers will contact you (on the contact number provided by you) prior to delivery to arrange a suitable delivery time.

Very important: When you receive the furniture, please check it all to ensure it is not damaged in any way before signing the delivery receipt. It is important you do this while the carrier is still present. Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery docket. You will also need to email us at info@furbysh.co.nz and provide a detailed description and photos. We will be in contact to arrange either repair or replacement.

While our freight partners provide a door-to-door service, this doesn’t include carrying items upstairs, the placement of items or removing packaging.

For any tracking questions about your order, please email us on info@furbysh.co.nz

At Furbysh we are customer focused and want you to be totally satisfied, so if you have any concerns, please email us at info@furbysh.co.nz.

Free 50-Day Returns

*Please note we are in the process fo changing our returns policy so you will notice different text throughout the site. The below is the new and latest policy applicable to all Furbysh furniture*

We're confident you'll love your new Furbysh purchase, but for peace of mind, you have 50 days to try it out. If you're not completely happy we'll have it picked up and refund the full amount. There is no catch. Zero risk and hassle free!

All we need from you is to contact us at info@furbysh.co.nz so we can facilitate the return, however this is subject to the conditions below:

We will not refund a product that you have bought and received where, in our reasonable opinion, the product has been misused, used in an abnormal way, or failure to take reasonable care.

We are unable to accommodate returns for customised items.

THE RETURN

Once we have accepted your return request, one of the United Movers team will contact you to schedule for the collection. We will only process the refund after we collect the returned item. All refunds will take 7 days to process and we will issue in the form of a credit back to the original method of payment. However, Furbysh reserves the rights to change the mode of refund.