Furbysh 10 Year Guarantee
All Furbysh furniture is covered by a 10 year warranty. This covers any manufacturing faults or defects in relation to:
(a) Construction of the furniture products
(b) Workmanship and manufacturing
(c) All timber related joints
This warranty does not cover:
- Wear, tear or damage caused by misuse, improper, modification in any way, accident, or failure to follow care instructions
- Damage from using detergents, abrasives or other harsh cleaning agents.
- Changes in surface finishes due to ageing or exposure to light;
- Natural variations of wood grain or figure or the presence of character marks.
The 10-year warranty is valid from the date of order and is available to the original purchaser of the product only.
Please always lift and move furniture with care as opposed to dragging it across the floor. Because Furbysh furniture is made from a natural product, your home's environment can impact on its performance and appearance. Strong direct sunlight, humidity and quickly changing temperatures can result in your furniture shrinking, expanding, bowing, splitting and changing colour. None of which are protected under warranty. We recommend you do not place our furniture near heating or air-conditioning vents.
If, during the warranty period, a product is deemed defective due to a manufacturing or workmanship defect, Furbysh will repair or replace part(s), at Furbysh’s sole discretion.
To make a warranty claim please email photos and a description of the issue to firstname.lastname@example.org.
Furbysh guarantees that your Oasis Mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or fault components for ten (10) years from date of purchase. All mattresses will show body impressions as the upholstery settles; up to 30mm is considered normal and is not covered by this warranty. The upholstery is intended to provide cushioning and body comfort. A bed that is not suitable to your comfort (i.e. too hard or too soft) - is not a manufacturers warranty fault and therefore is not covered by this warranty. This Warranty DOES NOT apply if;
1 Bedding upon Furbysh's inspection is found to be stained or is in unsanitary condition.
2 When product failure is due to causes other than defective workmanship or materials.
3 The Mattress has not been turned regularly
4 The original purchaser sells, leases or otherwise parts with possession of the product and therefore, you should retain your retail docket as proof of purchase.
5 The mattress cover is damaged in any way by defective timber or metal slats. This includes torn sides/handles due to too much force. Handles are to assist with turning only.
6 The mattress is used on a foundation which does not provide even support.
7 The mattress is used on a foundation which does not provide adequate support in the centre.
8 Warranty does not cover abuse or misuse of the Oasis Mattress such as folding, bending, standing on or jumping on the mattress. Claims only valid with proof of purchase or original invoice and apply to original purchaser only.